Privacy Policy
Last Updated: February 14, 2025
At sylvaronex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial education services. We're based in Australia and comply with the Australian Privacy Principles under the Privacy Act 1988.
1. Information We Collect
We collect different types of information depending on how you interact with our services. Some of this happens automatically, while other information you provide to us directly.
Personal Information You Provide
When you sign up for our learning programs or contact us, you might share:
- Name and contact details (email address, phone number)
- Postal address for program materials if required
- Payment information when enrolling in paid courses
- Information about your financial education goals and current knowledge level
- Communication history with our support team
- Feedback and survey responses
Information We Collect Automatically
When you browse our website, certain technical information gets collected:
- IP address and general location data
- Browser type and device information
- Pages you visit and how long you spend on them
- Links you click and actions you take on our site
- Time and date of your visits
2. How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing better financial education.
We sometimes send educational newsletters and program updates. You can opt out of these anytime using the unsubscribe link in any email.
3. Sharing Your Information
We don't sell your personal information to third parties. Period. But we do work with certain service providers who help us run our business.
Service Providers We Work With
- Payment Processors: Secure payment handling for course enrollments (they never see your full payment details)
- Email Service Providers: Sending course materials and program updates
- Hosting Services: Keeping our website and learning platform running
- Analytics Tools: Understanding how our website gets used so we can improve it
All these providers are contractually required to keep your information secure and use it only for the specific services they provide to us.
Legal Requirement: We may disclose your information if required by Australian law, court order, or to protect our legal rights.
4. Your Privacy Rights Under Australian Law
The Privacy Act 1988 gives you specific rights about your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days.
Correct Information
Ask us to fix any inaccurate or outdated information in our records.
Request Deletion
Ask us to delete your personal information, subject to legal requirements we need to meet.
Withdraw Consent
Stop receiving marketing communications or withdraw consent for certain data processing activities.
Lodge a Complaint
File a complaint with us or directly with the Office of the Australian Information Commissioner.
Data Portability
Request your information in a commonly used format to transfer to another service.
How to Exercise Your Rights
- Send an email to help@sylvaronex.com with your request and enough detail for us to verify your identity
- We'll respond within 5 business days acknowledging receipt of your request
- We'll fulfill most requests within 30 days. Complex requests might take longer, and we'll let you know
- There's usually no fee for these requests, though we may charge for excessive or repetitive requests
5. Data Security Measures
We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Technical Security
- SSL encryption for all data transmitted to and from our website
- Secure servers with regular security updates and patches
- Firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Encrypted databases for storing sensitive information
Administrative Security
- Access to personal information limited to staff who need it for their work
- All team members sign confidentiality agreements
- Regular training on privacy and data protection practices
- Clear policies for handling and disposing of personal information
What Happens in Case of a Breach?
If we experience a data breach that's likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner as required by law. We'll also take immediate steps to contain the breach and prevent further unauthorized access.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. These are small text files stored on your device that help us provide a better experience.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly. You can't opt out of these.
- Performance Cookies: Help us understand how visitors use our site so we can improve it.
- Functionality Cookies: Remember your preferences and settings between visits.
You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our website works for you.
7. Data Retention
We don't keep your information longer than necessary. How long we retain data depends on the type of information and why we collected it.
After the retention period ends, we securely delete or anonymize your information so it can't be linked back to you.
8. Third-Party Links
Our website sometimes links to external sites that might be useful for your financial education journey. We're not responsible for the privacy practices of these sites. Once you leave sylvaronex.com, you're subject to the privacy policy of whatever site you've landed on.
We recommend reading the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us at help@sylvaronex.com so we can delete it.
10. International Data Transfers
Your information is primarily stored on servers located in Australia. Some of our service providers operate globally, which means your data might be processed in other countries.
When we transfer data overseas, we ensure appropriate safeguards are in place through:
- Contracts that require service providers to protect your information
- Privacy frameworks recognized under Australian law
- Regular audits of data handling practices
11. Changes to This Privacy Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. The date at the top shows when it was last revised.
If we make significant changes that affect how we handle your personal information, we'll notify you by email or through a notice on our website before the changes take effect. We encourage you to review this policy periodically.
12. Contact Information
Questions about this privacy policy or how we handle your information? We're here to help.
Email: help@sylvaronex.com
Phone: +61396714755
Mail: 398 Huon Rd, South Hobart TAS 7004, Australia
We aim to respond to all privacy inquiries within 5 business days.
Complaints Process
If you're not satisfied with how we've handled your personal information:
- Contact us using the details above. We'll investigate and respond within 30 days.
- If you're still not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.